Namibia Asset Management and its subsidiaries (NAM) is committed to service excellence. Any complaints we receive from clients, regardless of whether such complaints fall within the definition of a “complaint” in terms of the applicable legislation and/or regulations, are taken seriously. Our aim is to ensure that all complaints are investigated and addressed in a timely and fair manner.
Commitment to Client Service
Our commitment is to provide excellent service to our clients.
All complaints are taken seriously, and we aim to resolve complaints to the satisfaction of our clients wherever possible.
Receiving of a Complaint
Clients may lay a complaint by telephone, however, to ensure that all complaints are properly understood and speedily dealt with, clients are urged to submit complaints in writing (via email, fax or letter). Our telephone lines are recorded and recordings can be retrieved when investigating a complaint.
Clients may lodge their complaint by:
- Tel: +264 (0) 61 275 700
- Email: complaints@namasset.com.na
- Letter to: Namibia Asset Management, PO BOX 23329 Windhoek, Namibia
The complaint must contain all relevant information and copies of relevant documentation must be attached to the written complaint.
Resolution of a Complaint
NAM will acknowledge the complaint in writing within 48 hours of receipt. NAM will keep complainant informed of the progress of their complaint, potential delays, revised timelines and any decisions taken by NAM in response to the complaint.
Should the complainant not be satisfied with the response from NAM, they may direct their complaint in writing to the Namfisa Complaints Department at:
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NAMFISA Head Office 51-55 Werner List St, Gutenberg Plaza Windhoek, Namibia |
PO BOX 21250 Windhoek |
Tel: +264 61 290 5000 Fax: +264 (61) 290 5194 Toll free: 0800 290 500 |
